Videos

Loading...

Thursday, May 21, 2009

Emotions Triumph: Role in Decision Making

Management does not work. It is more suited to forms of life lacking the ability to think. OUCH!

A new book Management Rewired By Jacobs, Charles S. (ISBN: 9781591842620), has been released that should of great interest to the management scholars and practitioners. This book is subtitled: “why feedback doesn't work and other surprising lessons from the latest brain science.”

This book has been reviewed in the Financial Times today (Thursday, May 21, 2009). According to the Review in the FT:

FT.com / Business Life / Management - Science of managing monkeys: "Management doesn’t work. It is ill-conceived and badly carried out. It is, literally, inhuman. We are all wasting our time.
This is the basic thrust of Charles Jacobs’ new book. Inspired by the latest discoveries of neuroscientists and armed with some startling scientific data, Jacobs, a management consultant experienced in advising blue-chip companies, lines up a series of shibboleths and orthodoxies, takes aim and tries to destroy them.”
http://www.ft.com/cms/s/0/2b16b974-4552-11de-b6c8-00144feabdc0.html?nclick_check=1

The FT’s conclusion is that with this book, Jacobs “succeeds, up to a point. Much of what he writes is persuasive."

I have not seen this book yet and am waiting to get hold of it. Based on the reviews and the information about the book at the library web site it seems that the premise of Jacobs’ book seems to be fairly similar to the evidence of neuroscientists based on brain scans that was recently compiled and presented in the book:

The Political Brain: The Role of Emotion in Deciding the Fate of the Nation by Drew Westen.

I am only halfway through the Westen book. Drew has done remarkable primary research into the relative impact of emotional and cognitive constraints on people’s judgments in the political domain. The results of his research are startling. He seems to have done away with the dispassionate voter engaging in a complex calculus to reach a decision. The emotional constraints help to predict which way people would decide, in the examples he studies, as much as 85% of the time. The cognitive constraints unlike the emotional constraints (i.e., feelings associated with the conclusions) seem to account for barely 3% of people’s judgments! Truly astonishing. And this dominance of emotion seems to be true for about 80% of electorate. The rest 20% of the electorate with changeable minds are the key to winning elections. Westen then moves into researching as to what helps this critical group of voters change their mind. Looks like Drew Westen has become quite successful in helping craft strategies based on emotions for the electoral success.

Now it is Jacobs’ turn to spin the research of brain science into gold for himself. The roles of emotions is so innate and possibily predates the development of cognitive analysis that both Westen (and now, Jacobs) conclude that we, the vast majority of us, whether in our roles as consumers, citizens, politicians, judges, and now even (ahem!) managers, allow emotions to make our decisions. It is only then that we employ logic to justify the emotional reactions. Since the research of neuro-psychologists seems to indicate that cognitive reasons rarely matter in the political arena then the interesting question is what are their relative roles in domain of management? After all, we are managing humans (who are genetically almost exactly like chimps). Looks like the answers even here are not something that we will like. Your reactions to these books would be interesting. In particular, how do you harness the research results and prescriptions in them to be more effective? Oh, but…wait. Since we too are bound by emotional constraints in the first place, is that too a task that we are doomed to fail at? See you on the comment pages.

Tuesday, April 14, 2009

President's Dogs: The B Dogs

For Kids: The last three Presidents have each had a dog whose names start with the letter “B”.

In each case, the dogs have names starting with the letter “B”.

News Flash for conspiracy theorists.

Puppy Scoop: Perhaps the real reason that Bo is named Bo may have nothing to do with the kids grandfather and the musician Bo Didley. For the more perspicacious conspirators amongst you: Note that Bo’s name represent the initials of President Barack Obama (who typically does not use his middle name. I suspect that he initials his documents BO)! Hmmm...

Q: Why do Presidents name their dogs starting with the letter “B”?
Ans: They want to be the Alpha (Top) Dog. So the real dogs have to settle for being the Beta or B-Dogs.

Tuesday, March 24, 2009

Do No Evil: GOOGLE and the Death of Newspapers - Part 2

An Era of Print Newspapers in the US is increasingly coming to a crashing close. A 150 year old paper, the Rocky Mountain News, has been extinguished. The Christian Science Monitor is deceased. The Seattle Post-Intelligencer published its last edition on Friday, March 20, 2009. Newspapers are falling like ninepins and local sources are being extinguished like the proverbial candle in the wind.

Who is responsible for the demise? Thus ended part-1 of the previous blog.

This essay is going to be a highly controversial perspective for many ardent fans of a certain Search Engine with an arguably monopoly position. Given its legion of fans and users (count me as one about half of the time), we can expect a huge backlash to this note. There is now an increasing question about the prominent role of the GOOGLE “the search engine” (as distinct from its other parts) in this phenomenon.

Does Google indeed have much to answer for in this insidious role? Who are the other actors? What are their roles? First, let us briefly name the other cast of characters in this ghastly play. We shall have touch on the roles played by these actors in other essays. Among these players in this win-lose game would be certainly the newspapers themselves; the advertising industry (hmmm!); and even us dear citizens, both readers and increasingly non-readers.

Clearly, the newspapers had their own major part to play in this Greek tragedy of epic proportions. They were seduced in the early days by the new technology of the internet. They were told, perhaps indoctrinated, that “content must be free”. The widely held belief was that the price of distribution should come down to the marginal cost – essentially zero. The publishers bought this theory hook, line and sinker.

Stu Bykofsky: Philadelphia Daily News 02/05/2009: "Publishers sowed the seeds of their own destruction …. - by stampeding to the Internet and giving away their content for free, overturning a business model that had sustained them for centuries.

However, the focus of this piece is on that one major player, i.e., a certain virtuous technology firm that had been likened to God, by none other than Tom Friedman. A firm that was ostensibly incubated to serve the public good – its role limited to be merely a channel of distribution. The content distributor in this phenomenon, as some argue vehemently, becomes brazenly a content appropriator, and more critically the expropriator of economic rent.

This transition that went unnoticed for a while by most citizens, who then finally woke up to learn (as per Peter Osnos in The Daily Beast), “While newspapers are dying, Google is consolidating its power.”

In other words, could it be that the originator of Google and of the bathos of its “Do No Evil” motto has become the new 21st century Mephistopheles?

The power in the news channel has clearly evolved. Imagine if you will the traditional model of a city newspaper and your local newspaper delivery “boy”. The delivery person got paid a pittance; the local newspaper publisher enjoyed the bulk of the revenues. The content creator and provider of yore had copyright and enjoyed the economic power that flowed from it to appropriate the economic rents to sustain their business (“invest for the future”).

Today, life in the newspaper business is a far cry from the old with classic sources of revenues drying up. Classified advertising has already migrated to the freer pastures of the internet.

So, now the backlash is focused on the argument of expropriation without consent, i.e., employing the content created by others for another’s economic gain, seems to be gaining strength.

Stu Bykofsky: Newspapers must end the free online lunch Philadelphia Daily News 02/05/2009:

"We must stop the insanity - now! It's time for some brave publisher …- to stand up and howl: 'No more free content!' …- which is copyrighted, then sue the pants off anyone stealing it.
Should Google 'pick up' (steal) our stuff, if we successfully sued them for $1 billion, two good things happen: 1) Our money problems are solved; 2) everyone else will stop stealing our content."

The development on this litigation front has already started. Consider the following: Belgian newspapers want $77M from Google - USATODAY.com.

"Belgian French-language newspapers said Tuesday they want search engine Google to pay up to euro49 million ($77 million) in damages for publishing and storing their content without permission.
The newspaper copyright group Copiepresse said it had summoned Google to appear again before a Brussels court in September that will decide on their claim that they suffered damages of between euro32.8 million ($51.7 million) and euro49.2 million ($77.5 million)."


The economics of content distribution is truly astonishing. Thomas C. Rubin, who in his role as Chief Counsel for Intellectual Property Strategy at Microsoft Corp, notes in his remarks that Google News generates $100 million in revenue for very small cost input. His comments titled “The Change We Need” at the UK Association of Online Publishers, London, England, Nov. 20, 2008 are interesting:

Put aside, for a moment, the concerns that many have expressed that Google is profiting by using others’ content without permission. Consider just the economics. Google’s vice president of search revealed this summer that Google News, a product that was put together in a weekend and that is run by automated search algorithms, generates $100 million in revenue for its business. That's no small sum, especially when one considers the negligible investment and extremely high margins. What it demonstrates is that quality content does have great value.

The point made in general and by Tom Rubin, clearly not an uninterested or uninformed party, here is that:

the $100 million is a bonanza enjoyed by Google, not the creators.

There are other aspects to this revenue generation scheme. One of which pertains to the distribution of revenues from click throughs. Who gets paid and who doesn’t get paid are relevant in computing the division of the expanding pie of revenues from the marriage of high quality content creation and targeted delivery of the content to the appropriate content consumer.

Peter Osnos summarizes succinctly in his column in The Daily Beast:

"With the print newspaper and magazine business model irreversibly in decline, these enterprises have to start demanding payment for use of their material, or they will disappear. And no one delivers more of that content online than Google does, through its search functions supported by advertising, the revenue from which goes to its bottom line. The notion that “information wants to be free” is absurd when the delivery mechanism is making a fortune and the creators are getting what amounts to zilch."

The concern for the literati is that the derided but much beloved “dead tree” newspaper may suffer a complete and untimely demise. The impact of the demise of news from primary sources, as opposed to opinion pieces, on having a civilized democracy and an informed public can be catastrophic. The smaller issue is one for Google itself. If this rate of demise of content generation declines would Google have killed the Goose that lays the Golden Egg? An interesting postscript to this battle is the following story:

Belgian newspapers want $77M from Google - USATODAY.com: "Last year Google lost a lawsuit filed by the newspapers that forced it to remove headlines and links to news stories posted on its Google News service and stored in its search engine's cache without the copyright owners' permission."


Clearly, as with most modern day myopic managers, Google’s founders have perhaps chosen to bet that the current rate of decline will still result in enough primary sources reporting to result a vast torrent of follow-ups: sarcastic commentary, hot air, and mindless op-eds to continue with the successful revenue generation scheme.

From a business strategy perspective, whether the Rules of the game have to be structured in such a way so as to be a win-lose proposition for the Players in this game, as they seem to be now, is both an important and a moot one. Who is has the power in this game to restructure the game, the rules, the roles, the scope and even the players? Who should take on the mantle of leadership? Why should they? What is in it for the Industry leader? Who or what gets them to think of alternative strategies that include societal well-being?

Saturday, March 21, 2009

Tragedy: The End of Newspapers

An Era of print in the US seems to be coming to a crashing close. The Seattle Post-Intelligencer has published its last edition today (Friday, March 20, 2009). The bloodline of a 146 year old newspaper has been smothered.

Seattle Post-Intelligencer: "SEATTLE P-I: 1863-2009
After 146 years, the P-I printed its final newspaper March 17. Review your memories of the P-I -- and ours
The final front page (PDF)"

Their last headline screams out:You’ve meant the world to ushttp://www.seattlepi.com/frontpage/SPI-20090317-A-001.pdf

The famously literate Seattle area is now a one newspaper town. NICHOLAS D. KRISTOF, (Published: March 18, 2009) has remarked/observed on this mortality:

Op-Ed Columnist - The Daily Me - NYTimes.com: "Some of the obituaries these days aren’t in the newspapers but are for the newspapers. The Seattle Post-Intelligencer is the latest to pass away, save for a remnant that will exist only in cyberspace, and the public is increasingly seeking its news not from mainstream television networks or ink-on-dead-trees but from grazing online." http://www.nytimes.com/2009/03/19/opinion/19kristof.html?em

[PS. My comment on his New York Times blog is now posted]

Even the competition is not ecstatic during this funereal time: The Seattle Times Seattle Times Newspaper. The token balm that is applied is that a skeleton crew of 20 are going to run the P-I news operations from their web site.

Question: Who is responsible for the demise of Newspapers?

Hint: The information man who does not seem to read print himself has much to answer for. Stay tuned.
A Prize of Recognition for the person who sends in the correct answer (email me or post in the comments section). A bigger Recognition for your reasoning!
In a future blog, I will provide my take on this.

 

 

Thursday, March 5, 2009

" They Seek Him Here, They Seek Him There" - Exchange with NYT Steve Farrell

My comment and query on a story in the New York Times that was headlined "They Seek Him Here, They Seek Him There" by Stephen Farrell was posted on their blog (http://tinyurl.com/bkgpsu)... The headline immediately struck me!
I was surprised to receive a personal response from the NYT journalist Stephen Farrell from the Baghdad Bureau (See below). I replied to this and he responded again. NYT seems to have a brave and literary reporter. The literary folks among us may enjoy this exchange.

From: Stephen Farrell
Sent: Wednesday, March 04, 2009 10:37 AM

In answer to your questions and in keeping with the spirit of the Baroness as I remember it, perhaps incorrectly after such a long time. If so, please forgive a rare moment of humour in Iraq:

Egad, it was just such a deuced allusion. I wrote the headline, and I’m glad someone picked up on it. I went to a state school (in Britain).

Thanks very much for reading Baghdad Bureau, ‘pon my soul.

Steve Farrell

Iraq

From: Sundar
Sent: Wednesday, March 04, 2009 12:32 PM
To: 'Stephen Farrell'

Dear Steve,

What a surprise to hear from you. I am delighted to learn that you were the crafter of the headline.

I recall reading the book given to me by my dad, who had probably read it when he was very young himself. I suspect it first read it when I may have been in 6th grade or so (this was back in India). Even more remarkable was the coincidence of having just borrowed the audio version of the book from our excellent Public Library.

To encounter, even fleetingly, such an allusion after many decades is wonderful… I will admit it was the headline that caught the eye, which in turn led me to read your excellent story. Kudos to you, and the Baghdad bureau, on wonderful reporting. A story that is apparently from outside the Green Zone is always of interest.

Don’t apologize for interesting writing. This is why I love the FT (but not the WSJ).

What next? Bulldog Drummond, perhaps?

Best,

Sundar

From: Stephen Farrell [mailto:farrelltimes@gmail.com]
Sent: Wednesday, March 04, 2009 12:38 PM

'What Ho, Jeeves' if I can get away with it.

(By the way, we are always outside the Green Zone. Our bureau is in the Red Zone. Or perhaps Scarlet Zone, given the Pimpernel context.)

best

Steve Farrell.

POSTSCRIPT 1: Many of us relying on a creaky memory got parts of it wrong. My Famous Scientist cousin wrote in minutes ago with the correct complete stanza:

“The complete stanza, complete with ethnic slur and sympathy for the aristocracy:
They seek him here, they seek him there,
Those Frenchies seek him everywhere.
Is he in heaven or is he in hell?
That damned elusive Pimpernel.“

POSTSCRIPT 2: An long time East Coast collaborator writes:

Note that the 1930's movie production with Leslie Howard and Raymond Massey has been on TV quite often. In keeping with the headline it probably would have been better if the article had been written by a reporter from Le Figaro or Le Monde rather than NYT, i.e., "Those Frenchies seek him everywhere".

He is of course quite wrong...but still all the same, there are more than a few literate people left.


Business Metaphors & Lucy Kellaway - She lets it Rip!

In a opinion piece in the FT (Published: March 1 2009 20:09), one of my favorite Columnists, Lucy Kellaway, has really let it rip. She has taken it to the Management Gurus and socked them for their use (or lack of it) of Management Metaphors. Specifically, she lambastes the new piece in HBR, How to Thrive in Turbulent Markets, by Donald Sull.
In her Column (FT.com / Columnists / Lucy Kellaway - Management metaphors are out for the count) she first observes:
"The latest Harvard Business Review contains an 11-page article telling us that the best way to survive financial meltdown and global recession is to be like Muhammad Ali when he met George Foreman for their Rumble in the Jungle in Kinshasa, Zaire.
What the renowned boxer’s performance teaches us about thriving in turbulent markets is that we must all be agile and we have to absorb blows
"
Her dénouement is both simple and telling: "All of these metaphors have one thing in common: they are perfectly useless. I defy anyone to show how any of them has helped us understand how businesses behave or help us get better at running them." [the italics set off her words. The bold is mine to add emphasis.]
Without wading into the merits of the debate in this note, there are too many metaphors on my powerpoint slides for me to plead innocence, I make just one observation. How is that the metaphors applied to Business by our leading strategy gurus are so Masculine and muscular in nature. It is so much about warlike terms -- terms such as penetration, and frontal assault abound. Perhaps a more Embracing, Enveloping set of strategic alternatives may something to recommend just as well.
What is the value of Management Metaphors to MBAs? Your responses would be most instructive.
PS. Of Course, to complete the rest of the story, Donald Sull has a response in the FT's letters section on the value of his metaphors. See his response a http://www.ft.com/cms/s/0/5f0f7f4a-085d-11de-8a33-0000779fd2ac.html.

Monday, February 16, 2009

Slumdog Millionaire

Finally went and saw Slumdog Millionaire at the local multiplex. It was very nice. I will report on this more.
I am not a RAP fan, but M.I.A. seems to be an exciting artist:
http://www.mtv.com/videos/mia/195024/paper-planes.jhtml

American Business: Pure MAGIC

The era of American MAGIC saw the rise, creation and/or consolidation of the behemoths consisting of Microsoft, Apple, Google, Intel, and Cisco (That led to the acronym M.A.G.I.C.).
Is this era coming to an end? Can we ever again see such an epoch making time in the future? Is true innovation on the decline? Do we have the resources, and energy to "play it again, Sam"? Tom Friedman has a couple of interesting columns in the New York Times. His column on the recent American Past led me to thinking about the exciting times of the last 15 years or so some which were truly MAGICal. The recent column Tom from India on Innovation in the Green Energy sector shows that one can believe again with a number of smart young people involved globally: http://www.nytimes.com/2009/02/15/opinion/15friedman.html May be we can believe again that the next generation will fix our mistakes and recreate a different MAGIC.
Or, is this merely a prologue to even more and different MAGIC?

Tuesday, February 10, 2009

KenKen: A new Math Puzzle

A new math puzzle (unlike SUDOKU) that requires some elementary operations has made its debut in the US (from, where else, Japan). Looks like fun. An article on the new game KenKen appears in the New York Times: http://www.nytimes.com/2009/02/09/arts/09ken.html?ref=crosswords

Click here for the interactive puzzle:

http://www.nytimes.com/ref/crosswords/kenken.html

There seems to be even a video link (which I have not seen yet) explaining the game:

http://www.kenken.com/latestnews_video.html

Are we addicted yet?


Sunday, February 8, 2009

Home Made Olive Bread

Hello all,

I have taken up baking bread at home. I finally took a picture of my bread baking results.

Here is a picture of a freshly baked loaf. The crust has some grated pecorino cheese. The loaf is flavored with the following ingredients that I sautéed in Olive oil and butter: Crushed garlic, Olives, Olive tapenade, sun dried tomatoes, mustard powder, ailoi, pistachios, cranberries, grated pecorino cheese, rosemary, etc.

The liquid is primarily whey and water. I hope that you can see the picture of the baked loaf. It was reasonably tasty – the kids did eat it.

This exercise in baking follows partly the Jim Lahey-Mark Bitman (New York Times: http://www.nytimes.com/) protocol -- with considerable reinterpretation. The artistic license that I took with their recipe must be excused. The picture below shows the results of the dough that I have just completed kneading (YUP! – my method does not employ the no-knead variety at all). I have now placed the shaped ball of dough in a bowl on oiled wax paper for proofing.

I let it rise about 12 hours before I baked it using the hot cast iron Dutch oven method that they recommend. The crust was softer than I wanted it to be. That however was just what the kids preferred.

The video of Lahey and Bitman that in spired me to go back to baking bread is worth watching:

http://video.nytimes.com/video/2006/11/07/dining/1194817104184/no-knead-bread.html?scp=4&sq=no%20knead%20bread&st=cse

Cheers and Happy Eating.